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Increasing process orientation with business process management: Critical practices

16.01.2014Comments are closed.


Business process orientation;
Business process management;
Critical success factors;
Critical practices;
Case study;
Factor analysis;
Decision trees.


Rok Škrinjar, PhD (University of Ljubljana, Faculty of Economics); Peter Trkman, PhD (University of Ljubljana, Faculty of Economics).


This paper studies the role of business process management in creating a higher business process orientation. The purpose is to analyze previously suggested practices to identify those that are critical at a certain business process orientation maturity level and those that are not. A case study is used to identify the critical success factors. Then a statistical analysis of a sample of 324 companies is undertaken to operationalize the success factors in the form of critical practices. Organizations following these critical practices at a certain level will reach higher process orientation sooner.


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